Customer Care

CONTACT US

Want to tell us something? Have a question? We'd love to hear from you!

Phone: 212-533-2107

Note that if you'd like to talk to us on the phone, our customer service line is open 11am-5pm Monday-Friday
We are located at:
367 West Broadway, New York, NY 10013

Open daily 11am-7pm

SHIPPING

FREE U.S. SHIPPING

Once you place your order, you will receive an order confirmation and a shipping notification email with a tracking number. Orders are processed daily Monday through Friday excluding weekends and holidays. For deliveries in the United States, USPS will deliver your package within 3-5 business days. Packages delivered outside of the U.S. arrive within 7-10 days via USPS or TNT.

CHECKING THE STATUS OF YOUR ORDER

Once you place your order, you will receive an email with shipping confirmation and tracking information for you to check on the delivery status of your package.

INTERNATIONAL FEES

For international shipments, all applicable custom fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of customs agents to release your package. Note that in rare occasions, custom agents may delay delivery of some packages.

RETURNS

We measure your belt for a great look and comfortable fit, but if you would like to return or exchange your belt email info@badichibelts.com within 30 days of purchase. If your belt is too long our customers find it most convenient to visit their local shoemaker who has all the tools necessary to resize the leather strap within minutes. You may also ship the belt back to us or visit one of our boutiques and we’ll be more than happy to adjust the belt for you.

Refunds and Processing

To return your order, please email info@badichibelts.com with your order number, and we will send you a return label.

If the belt is in good condition with no sign of wear, a refund will be issued to you within 14 days to the account you used to make your purchase. 

Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable.

CUSTOMER WARRANTY

Our belts are made for beautiful and lasting wear so we offer our customers a one-year warrantee from the date of purchase. Look for cleaning instructions under "Care Instructions".

STORE CREDIT

Store Credit is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.

There is no expiration on store credit. Your store credit can be used on our website or at our SoHo boutique anytime.

Your store credit is yours alone and cannot be transferred to another person or account.

Store credit may be used to purchase gift cards, which can be used online or in our SoHo boutique.

If the amount of your purchase exceeds the value of your store credit, the remaining balance due will require an additional method of payment.

Store credit is provided in U.S. Dollars.


SIZING

We know that usually when you buy a belt the size of the belt is larger than your pants size, but here at Badichi all we need is your pants size. We have mastered the art of belt sizing and we will make your belt measurement a great fit for you. Our belts are sized to match the waist size of your pants (in inches). For men, if you wear 34" pants, your belt is also a size 34. For women, if you wear size 4 pants your belt is also a size 4. Women will also have their pants size in inches under sizing, for example, size 4 (28"). We make the belt to be worn on the third and fourth holes, so your belt will be about 10 inches longer than your size in inches from buckle to tip.

If you are unsure of your belt size because your size changes depending on the brand of your pants, it is best to go with the larger size, because we make your belt measurement with plenty of extra holes for you to adjust the fit to your needs.

For a belt that sits on low-rise jeans, choose one inch larger than your usual pants size. For a belt that sits high on the waist, we recommend one inch smaller than your usual pants size. And, for women who might want to wear a belt with both high rise and low rise pants, we will provide an extra leather loop, free of charge. If you want to wear your belt with both high rise and low rise, please choose your usual pants size. We size your belt to fit in the middle holes so you will have flexibility to loosen or tighten your belt.

f for any reason you want to readjust your belt size we offer free adjustments with no shipping fees within 30 days   of your purchase. After 30 days, there will be a $10 shipping fee (within the US). The size adjustment will always be free, with the exception of snaps, which after 30 days would be a $5 charge for the snaps replacement.

If you have a specific sizing question or would like more information, please contact Customer Care at info@badichibelts.com .

View Size Chart View Size Chart


CARE INSTRUCTIONS

All Badichi belts improve in appearance and comfort with age and use. Proper care of your belt ensures the life of the belt and preserves its appearance.

Caring for your leather strap:

To restore shine and color, apply a leather balm with a clean, dry cloth, allowing the strap to absorb the balm for several minutes before polishing with a soft cloth.

Generally, dirt and dust stains may be removed from the leather surface by gently wiping with a damp cloth. For stains that have permeated the surface, spray the stained area with a non-water-based leather cleaner, and gently rub the stain with a soft cloth.

Caring for your suede leather strap:

Protection and careful cleaning are vital to maintaining the luxurious attributes of suede. We suggest applying a protective spray prior to wear.

For deep-set stains, rub a suede eraser into the leather, but be sure to spot-test first, and avoid soaking the material. For a thorough cleaning, it is advisable to have suede professionally cleaned.

Store your belt in a breathable space to avoid drying and cracking.  

PRIVACY POLICY

Badichi Belts ensures that all information about our customers is treated appropriately and in accordance with the Data Protection Act 1998. We will not sell your personal information to any third parties.

The information we collect from you is intended to:

a)     Process your order efficiently

b)     Ensure delivery of your order to the correct address.

c)     Contact you with offers (through email only) 

Any information submitted to Badichi Belts via survey will be used solely to improve your shopping experience, and will never be shared with third parties or used for other purposes.

We will telephone you only regarding your order. We may use customer information for payment recovery or fraud investigations. Please note that we are also compliant to disclose information if requested by the police.

FAQ:


How do I find my belt size?

We know that usually when you buy a belt the size of the belt is larger than your pants size, but here at Badichi all we need is your pants size. We have mastered the art of belt sizing and we will make your belt measurement a great fit for you. Our belts are sized to match the waist size of your pants (in inches). For men, if you wear 34" pants, your belt is also a size 34.  For women, if you wear size 4 pants your belt is also a size 4. Women will also have their pants size in inches under sizing,  for example, size 4 (28").  We make the belt to be worn on the third and fourth holes, so your belt will be about 10 inches longer than your size in inches from buckle to tip.

if you are unsure of your belt size because your size changes depending on the brand of your pants, it is best to go with the larger size, because we make your belt measurement with plenty of extra holes for you to adjust the fit to your needs. 

For a belt that sits on low-rise jeans, choose one inch larger than your usual pants size.  For a belt that sits high on the waist, we recommend one inch smaller than you usual pants size. if you want to wear your belt with both high rise and low rise, please choose your usual pants size. We size your belt to fit in the middle holes so you will have flexibility to loosen or tighten your belt.

if for any reason you want to readjust your belt size we offer free size adjustments with no shipping fees within 30 days of your purchase. After 30 days, there will be a $10 shipping fee (within the US), but the size adjustment will always be free, with the exception of snaps, which after 30 days would be a $5 charge for the hardware replacement.

If you have a specific sizing question or would like more information, please contact Customer Care at info@badichibelts.com.


What are snaps?

Snaps allow you to remove and attach buckles from your strap. This gives you the freedom to match your buckles and straps interchangeably. Simply open the snaps, slip the strap through the bridge of the buckle, fold it over, and press the snaps back together. It’s a snap!

 Aside from snaps, buckles are permanently attached to the leather strap with matching rivets.

Can I change something in my order?

If you need to change or add something to your order, please contact info@badichibelts.com . We generally process orders on the same business day that your order is received.  Once we have processed your order and your belt has been customized, we will not be able to make any changes.


When will my order ship?

Most orders ship within 24 hours, excluding weekends or holidays.


What am I paying for shipping?

Shipments within the United States are free. International shipping charges outside of the U.S. are $20 flat rate.


Where is my order shipping confirmation?

Once your order ships, you will receive an email confirmation. If you did not receive an email from us, please check your spam folder and add info@badichibelts.com to your safe sender list. You can also check your order status by signing into your Badichi account on our website.


What if my belt is too short?

Contact info@badichibelts.com within 30 days of purchase explaining how much additional length your belt needs, and we will email you a return shipping label.  Once we receive your return, we will ship your belt to you complete with the longer strap.


What if my belt is too long?

If your belt is the wrong length please contact info@badichibelts.com. When the belt is too long our customers find it most convenient to visit their local shoemaker who has all the tools necessary to resize the leather strap within minutes. You may also ship the belt back to us or visit one of our boutiques and we’ll be more than happy to adjust the belt for you.  If you prefer to ship the belt to us please email info@badichibelts.com with your request.  If it is within 30 days of your purchase we will email you a return shipping label,  shorten the belt, and ship it back free of charge, within a week. if it is after the 30 days of purchase there will be $10 shipping fee.

How do I use my Badichi gift card?

Once you are at the payment section of the checkout page:

1. Click on “Use A Gift Card”.

2. Enter your gift card number and PIN (if you have one).

3. Click “Apply Gift Card”.

The gift card amount used will be deducted from your order in total.


Do you have any store locations?

Yes! We have our boutique located in SoHo, New York City.

367 West Broadway

New York, NY 10013